Go to http://www.blackberry.com and choose "Blackberry Internet Services Support". On the next page, choose the wireless carrier (Verizon, Nextel, etc) you use. A pop-up browser window will open with a login prompt. Bookmark this page. Choose "Create New Account". You will need the Electronic Serial Number (ESN) and Personal Identification Number (PIN) off your blackberry. You can find this by going to Options (the wrench icon on your home screen) and Status. Enter the PIN and Decimal ESN numbers and you will be prompted for a username. This username will be part of your Blackberry Internet Service email, ie: username@[wirelesscarrier].blackberry.com and an email sent to this address will show up in your email on the blackberry handheld. From the options screen in this new Blackberry Internet Service account, you can add up to 10 outside email addresses to sync with your blackberry handheld. You will still have your Groupwise email also going to the handheld device if you have done an Enterprise Activation with the MUOT Blackberry Enterprise Server.

How do you open attachments on your Blackberry?

(Requires activation on the MUOT Groupwise Blackberry Enterprise Server) - Open a message with an attachment; push the track wheel in and scroll down to Open Attachment from the menu. Push track wheel in again and select whether you want to download the Table of Contents or the full document.

How do you view different sheets in Excel on your Blackberry?

Push track wheel in when viewing an Excel sheet and select sheet 2 from the menu.

How do you get the Blackberry to delete messages in your Groupwise Account when you delete them on the handheld?

Open the message icon. Push track wheel in and select options. Scroll down and select Handheld next to Delete On. Push track wheel in and select change option and change it to delete on Handheld and Mailbox, push track wheel in and select save. (Requires the MUOT Groupwise Blackberry Enterprise Server to sync wirelessly, otherwise, the delete will occur when you sync in the cradle).

How do you select multiple emails to delete at one time?

In the message inbox hold the Shift key down and roll the track wheel to select multiple emails, then push track wheel in again and select delete.

How do you scroll horizontally?

Hold down the Alt key and roll the track wheel.

How do you copy and paste text?

Position the cursor in front of the text you want to copy, press the Shift key and roll the track wheel to highlight the text you want to copy. Once the text is highlighted push track wheel in and select copy. Go to where you want to paste the text and push track wheel in and select Paste.

How do you quickly capitalize a letter in the middle of a sentence?

Hold down the letter for 2 seconds and it will change from lower case to upper case.

How do you quickly add a period at the end of a sentence and make the next letter capitalized?

Press the space bar twice at the end of a sentence and it will input a period and move over one space and capitalize the next letter.

Can you call a number from an email if the number is in the body of the email?

Yes. You can also highlight a web link and go to that link by pushing the track wheel in selecting get link.

How do quickly get to your newest message and your oldest messages?

Go to your Messages then press the letter "T" and it will take you to the Top of the list. Pressing "B" will take you to the bottom. Press the space bar will move you down one screen of messages at a time.

How do you enter an email address quickly?

When you are entering an email address, you can simply click the "space" key to enter the "@" symbol and the "." symbol.

How can I be sure someone with a blackberry has gotten my email?

If you want to verify that someone has received an email you have sent to their blackberry from Groupwise; go to the SENT folder and look for your outgoing email. Right click on it and choose PROPERTIES. You should see an action item for "Delivered" which means that Groupwise has passed the message off to the Blackberry Network. You should also see an action item for "Downloaded" which means that the message has been delivered from the Blackberry Network to the device and is there for the person to read.

Additionally, If you would like to have delivery confirmation for your regular outgoing emails on your BlackBerry, add "<confirm>" to the beginning of your subject line. You must include the brackets. You will get an email back confirming delivery of your message.

How do I set up Level 1 Messaging?

Level 1 Messaging is used to differentiate between regular emails and normal emails. So for example you want to be notified right away when your boss emails. You can set any email from your boss be marked as Level 1 and in the ‘Profiles’ menu set a different ring tone for Level 1 messages. To turn on PIN Messages as being level 1 messages, from Options in your email browser, choose General Options and then set "Make PIN Messages Level 1" to YES. Set your ring profile to use a different ring sound for Level 1 messages.

Can I sort email messages in the list?

Sorting:

+I - show only incoming mail

+O - show only outgoing mail (messages you have sent - i.e. checkmark icon)

+P - show phone log messages

+S - show SMS messages

+V - show VoiceMail messages

Navigating:

T - go to top of message listing

B - go to end/bottom of message listing

- close message listing and return to home screen (ribbon)

- pagedown

+ - pageup

Address Book / Contacts:

How do I delete my address book on the Blackberry handheld?

When set up to Wireless Sync, you cannot delete the address book on the handheld using the Desktop Manager on your personal computer. To turn off wireless sync, open the address book and choose options. Turn off Wireless Sync. Connect your blackberry to your Personal Computer using the Syncing cable. Open Desktop Manager and choose Backup/Restore. Choose the ADVANCED tab and let the blackberry databases load. Choose the Address Book and choose Clear. On the blackberry, turn back on wireless sync under options in the address book.

How do I force the reconciliation of my contacts on my handheld with the contacts in my Groupwise Address Book ?

If Wireless Sync is enabled, contact information will be reconciled between Groupwise and the Blackberry Handheld every 3-4 hours. To force a wireless sync to occur, go to Contacts from the Home screen, choose Options from the menu. Set Wireless Sync to NO, save that setting. Exit the contacts and go back into Contacts. Set Wireless Sync to YES, save that setting. Exit the contacts. The sync will occur in a few minutes depending on how many contacts you have.

How do I change the sort order of my contacts ?

In CONTACTS, chose Options from the menu. Change the setting Sort Order to your preference; Last Name, First Name or Company.

How do I sync multiple Groupwise personal address books with my Blackberry Handheld?

The short answer is you can't. Since the Blackberry Handheld doesn't really use multiple "books", it just uses categories. On the Blackberry Enterprise Server each user can only have one personal address book set to synchronize.

There is a work around that will allow you to sync your contacts from multiple personal address books.

1) Define your categories list. In your Groupwise folder list to the left, choose "Contacts". On the right side of the screen RIGHT-click once on any contact and choose CATEGORIES. Click on MORE to open up the category editor. Manage your list of categories by adding, deleting or editing the names until you have a list of categories that will help you sort all of your personal address books. I.E. you can create a category the same name as a personal address book folder.

2) Make the categories column show in the contact listing. Click on the top line where the column headings are and choose "MORE COLUMNS". Add the column from the right "CATEGORIES" so that it shows in the list on the left and click OK; now that you can see the categories column in the contact listing.

3) Choose an address book to set categories for. On the left side of the screen RIGHT-click on contacts and choose properties. Set your "Contacts" folder to point to one of your personal address books. On the right side of the screen you will see the contacts in that personal address book.

4) Set the category for all the contacts in the address book. Click once on the top person in the list, scroll down and SHIFT click on the bottom person in the list. Now Right Click on any highlighted contact and choose the category for the highlighted contacts (probably the category you created by the same name as the address book name).

5) Set all your personal address book categories. Repeat steps 3 and 4 above for all of your person address books, setting the category to the same name as the address book name.

6) Create a new personal address book which will be the one the Blackberry Syncs with. Create a new personal address book in Groupwise called "Blackberry" - within Address Book, click File / New Book / and make the name "Blackberry".

7) Copy each personal address book into the new Blackberry address book. For each book, shift click on the top and bottom person in the list of contacts and then right click on one of the highlighted contacts. Choose COPY TO… and then choose the new Blackberry address book. Repeat this step for each of your personal address books.

8) Force a wireless sync. The address book sync can take a few hours from Groupwise to the Blackberry handheld. To force a sync sooner, while in Contacts, choose Options from the menu. Turn Wireless Sync OFF, Save the settings, then exit the Contacts. Go back into the contacts choose Options from the menu and turn wireless sync back ON, Save the settings and exit back to the HOME menu.

Note: This may change the way you look at the GroupWise address book. Now, instead of using a bunch of address books in GroupWise, you may wish to use the one personal book Blackberry. Then, instead of multiple books, use Categories. On the Blackberry handheld choose "FILTER" from the menu and choose a category, the Blackberry filters the addresses and you only see that category.

Calendar:

How do you quickly view your schedule on other days?

While in the Calendar day view hold down the Alt key and roll the track wheel to go to a different day. You can also push the space bar to move forward one day.

How do you add new appointments in your Blackberry and have them sync wirelessly with Groupwise?

In the Calendar, push track wheel in and select New. Type in the subject, then set the time and date and push track wheel in again and select save. (Requires BES configuration to sync calendar wirelessly, otherwise it will sync when cradle).

How do you accept a meeting request in your Blackberry?

Open the email and push track wheel in and select Accept or Decline with or without comments.

How do you view your Weekly or Monthly agenda?

Open the calendar, push track wheel in and select view by week or by month. Also, if you set your Enable Quick Entry to NO in the options of the Calendar, you can press the "M" for month view, "T" for today view, "W" for week view and "D" for day view. Otherwise with quick entry on, pressing those keys will insert the letter as an appointment on the time the cursor is sitting on in your calendar view.

Phone:

What are the quick shortcuts to make a phone call or radio call?

Press the space bar on the home screen and it will open the phone screen. Press the space bar again it will display the last number called.

From the Address Book, search for the person you want to call and push track wheel in and select call.

Use the Speed dial capability on the Blackberry. (See next question).

How do you use speed dial on the Blackberry?

Hold down a letter on the home screen for 3 seconds and it will ask if you want to assign this letter as a speed dial. Select Yes and select the person you want to assign this letter to from your Address Book.

How do you speed dial through voice mail passwords?

Enter a new contact in address Book (name it MUOT Voicemail), enter the MUOT voicemail system number 419-383-5100 then enter a few pauses then enter a SYM-# followed by your voicemail box number in the phone field followed two pauses, then your password, three pauses, and the number 1. To put a pause in press the letter "N" - not the "P" key the pause will look like a reverse highlighted [p] on your Blackberry. (for example if your mailbox number is 9999 and your password is 5555 your number will look like this: 4193835100pppp#9999pp5555ppp1. Now assign this entry a to a speed letter on the home screen (see: How do you speed dial on the Blackberry). When you are done, to back out of the system you will need to do the "**" by typing SYM-* SYM-*

The blackberry doesn't recognize the "#" and "*" key in voicemail?

Instead of shift - A(*) or shift-Q(#), use the SYM (symbol) key plus * or #

How do you hide the call screen while you are on a call and look at other info (calendar, email, or contacts)?

While on a phone call on the Blackberry, push track wheel in and select hide call or home screen or hit the ALT+ESC(side button). Then you can read email, access your Address Book or check your calendar. You cannot use the browser, messenger or other data service while you are currently on the phone.

How do I know if I missed a call?

You should see a little icon on the top status bar with a small icon of a phone... Alternatively, you can have a more noticible pop-up box that says "you have 1 missed call" if you go to the Options in the phone screen and set your "Phone list view" to "Call Log".

My Bluetooth Device Disconnects after Each Call

If you’re having issues with your Bluetooth headset in the way of each time you make a call on your Bluetooth-enabled Blackberry, your Bluetooth device disconnects. The cause of the problem is that “trust mode” is not enabled. To Enable Trust Mode, do the following: 1. From the BlackBerry main menu, select Options –> Bluetooth. The Paired Device screen appears. 2. Scroll to your Bluetooth device and click the trackwheel. 3. Select Device Properties. 4. Set the Trusted field to Yes.

How can I tell how good my phone signal is?

The bars on the top right of the phone indicate how strong your phone signal is. The more bars, the better the signal. If you want numbers instead of the bars: You can change the display of the 'signal strength' to read in real numbers.
While at the home screen (ribbon), hold down the half moon key while you type NMLL. The bars should change to read numbers. For the 'signal strength', if you are in the 100 area (that means -100 dBm), you will be transmitting at maximum power (2 Watts), and since coverage is hit and miss at this weak a signal, you may end up transmitting many times before the packets make it through. This might help explain any poorer than normal battery life. I consider anything at -90 to -50 excellent.

Web Browser:

What is the difference between the Internet browser and the Blackberry Browser?

The Internet Browser is a WAP Browser that displays web pages that are written for viewing by mobile devices. The Blackberry Browser is a HTML Browser that can view most web pages through the MUOT Blackberry Enterprise Server. Some complex web pages may not be displayed correctly or only part of the web page will be displayed. The Blackberry Browser is behind our firewall and will allow you to bookmark pages such as the Clinical On Call Schedule. (The Blackberry Browser requires the handheld be activated on the MUOT Blackberry Enterprise Server).

How do you enter a new web site address on the Blackberry?

Go to the Internet or Blackberry Browser and push track wheel in and select "Go To." Type in the URL and roll the track wheel down to OK.

How do you bookmark a web page?

Once you are on web page that you want to bookmark push track wheel in and select Add Bookmark.

General:

How do you change Font size on the Blackberry?

Select the Options icon on the Blackberry and then select Screen/Keyboard. Then select Font Size and push track wheel in and select Change option roll the track wheel up or down to make the text larger or smaller. Select the size you want, then push track wheel in and select save.

What is the best shortcut to get to a menu choice without having to roll the track wheel?

Press the letter that is underlined while each menu is selected. For instance press E for edit while in the contacts to jump to the EDIT option on the menu.

How do I unclutter my home screen and hide icons of applications I don't use?

On the Blackberry home screen, scroll the wheel over an icon you do not use, hold the ALT key (to left of "z") and then press the menu/wheel to invoke the selected icon menu, and choose Hide Icon. The icon disappears from the home screen. You can later choose Show All to show all hidden icons. If you want to put the icon back, while Show All is checked, move over the hidden icon and press ALT and the menu/wheel and then uncheck the Hide Icon choice.

How do I move icons around on the home screen so I have the ones I use frequently on the top line?

On the Blackberry home screen, scroll the wheel over an icon you want to move, hold the ALT key (to left of "z") and press the menu/wheel to invoke the selected icon menu and choose Move Icon. The icon will have a box appear around it. Roll the menu/wheel to where you want the icon to sit and press the menu/wheel to drop it there.

How can I extend my Blackberry's battery life?

Here are some ways of extending battery life.

You need to break in the BlackBerry battery. Charge-discharge it fully about 3 times. This will max the battery life of a fresh, new Lithium ion. Once you do that, don't get in the habit of fully discharging the battery everytime -- to prevent wearing it out -- lithium batteries can be damaged with excessive deep discharges like a car battery can be.... When breaking in the battery, make sure you keep it plugged in long after the battery says it is fully charged (i.e. overnight), you really want to trickle-charge your BlackBerry to top-off your battery. Lithium batteries LOVE to be topped-off. In regular use (After initial first-use conditioning), plug it in whenever you have the opportunity. This will also help keep the battery life maxed out for those days you really need long battery life. Phone calls made on your BlackBerry is the biggest consumer of battery life. If you make lots of phone calls for hours, then your battery life can be extremely short. Making phone calls in areas of weak reception will also use up more battery power. Consider a car power kit, or an office charger/cable. That way, you have more opportunities to top-off your BlackBerry battery. As noted earlier, it's always a good idea to top-off the battery in a BlackBerry anyway, even if it's not almost dead. It is not necessary to follow the age-old advice of using up the battery before charging, and can wear out modern lithium-ion batteries if done on a constant basis.

1. Use the Auto On/Off feature (Options –> Auto On/Off) to have the device automatically power off and power on overnight.

2. When wireless coverage is not needed users should “Turn Wireless Off”.

3. Within the Profiles application on the device try to minimize the number of notifications for often-occurring events like new email messages. Chose between tone, vibrate or LED notifications to minimize the absolute number of notification types for such common events.

4. For new Bluetooth-enabled BlackBerry devices when the user is not using Bluetooth they should “Turn Bluetooth Off”.

5. Lastly, when you are not using your device put it in the holster as this will power off the LCD screen to conserve power!

Typing in CapsLock

To set your Blackberry to type in full caps just press the Alt(half moon) + CAP. And afterwards to take the capslock off just press the CAP button once more.

How do I password protect my Blackberry?

To set a password, go to the Options menu to the Security item. Set the desired timeout (I use 15 minutes) and enable/set a password. In conjunction with this, you should also go to the Options menu to the Owner item, and enter your name, phone number, etc. When the password protection kicks in, this is what is displayed on the screen. After five incorrect attempts at typing in your password, the password starts echoing (figuring you really need all the help you can get). After ten attempts, it performs a lobotomy on itself and almost all data is cleared. The Memo database, however, is retained and visible.

Can I use my blackberry if its dark?

The Blackberry display can be backlit to allow reading messages in the dark. To get the light to come on, hit the backlight button usually in the lower right of the keyboard. You have a backlit keyboard as well so you can type in the dark.

PIN Messages:

What are PIN messages?

PIN messages are messages that are sent from one Blackberry to another Blackberry without going through the email system. (Similar to Instant Messaging). They are not encrypted.

How do you send a PIN message?

Select messages and push track wheel in select PIN Message or select a name from your Address Book that has PIN number saved in it. Then type out the subject and message just like you would with a normal message and push track wheel in select send.

How do I save the PIN Number when someone sent the email via it?

First open the email on the blackberry, move the cursor to highlight the "From," click on the track wheel once and select "Show Qualified Address." Highlight and copy the PIN Number by holding down the NUM or the Shift key and moving the track wheel. Once the PIN Number is highlighted and selected, click on the track wheel and select "Copy Selection." Then create a contact address and paste the PIN Number in the Pin: field.

How do I add the Pin to a Blackberry contact that already exists?

Edit the contact address and add the pin to the "PIN:" field.

Shortcuts for typing your PIN or Phone Number

RIM has included a few shortcuts to make it easier to type out your phone number, and PIN. While composing an email type ‘mypin’ to display your PIN, and ‘mynumber’ to display your phone number.

Sound Profiles:

How do you change the Blackberry from ring to vibrate?

Select the Profile icon and select a different profile to change the settings for notifications. There should be a quiet and a vibrate profile. You should take time to edit the profiles you use for each of the different actions that occur and how you want the device to behave when that action occurs. For each action you can chose tone vs vibrate vs both, you can choose a ring or sound and you can choose the volume. You can have a different setting for when the device is out of the holder and when it is in the holder.

How do you change the Blackberry to notify differently if in the holster or out of the holster.

Select the Profile icon and select a different profile to change the settings for notifications. To view or change the profile settings push track wheel in and select Edit, then select the type of notification that you want to change. For instance select Messages and push track wheel in and select edit. The screen will show you how the Blackberry will notify you in and out of the holster. To make changes push the track wheel in and select change option then select save after the changes.

Memo:

Where can I find Memo's in Groupwise that I create on my Blackberry?

The memo you create on a blackberry is synced into the Mailbox in groupwise as a Posted Message with a date/time stamp of when you saved the Memo on the handheld. Hint: you can create a saved messages folder in Groupwise to keep all of your memo's handy in one place. Then when you have a memo synced into your mailbox, simply drag and drop the message over into your Memo's folder in groupwise.

Blackberry Messenger:

What is Blackberry Messenger?

BlackBerry Messenger is a new software release directly from RIM. It transforms PIN-to-PIN messaging into an easy Instant Messaging interface like MSN or AIM. To download Blackberry Messenger visit: http://www.blackberry.com/messenger which you can do right from the Blackberry internet browser.

How do I have multiple users in a Blackberry Messenger conversation?

One of the features is the ability to ‘conference’, a conference is a conversation that includes more than two participants. To include multiple participants in a BlackBerry Messenger conference, start a conversation with one contact. At any time during the conversation, you can invite other contacts.

To start a BlackBerry Messenger conversation

1. On the handheld Home screen, click BlackBerry Messenger.
2. From your Contact List, select a contact.
3. Click the trackwheel and select Start Conversation. The conversation opens with the first contact.

To invite other contacts to the conversation

1. With the conversation open, click the trackwheel and select Invite.
2. Choose another contact by entering the contact’s name in the text field or by selecting the name from the Contacts list.
3. Click OK. From this point forward, messages are sent to all participants in the conversation. Participants do not receive messages sent before they were invited to the conversation.
4. To invite more contacts to the conversation, repeat steps one through three.

What does it mean to "Ping a Contact"?

During a conversation you can click the trackwheel. Click Ping Contact to cause the contact’s BlackBerry device to vibrate. To turn off the Ping vibration on your BlackBerry device, click the trackwheel on the Contact List Screen. Click Options. Clear the "Vibrate when Receiving a Ping" check box.

Emoticons for Blackberry Messenger

To send an emoticon to a person your having a conversation with in Blackberry Messenger, click the symbol key twice and pick one.

Troubleshooting:

Master Reset

If Blackberry unit locks up try a master Reset. Take the back door off remove the battery, count to 10 and put the battery back. The unit will power off then back on. (No information will be erased).

Master Clear

Use this if you want to erase all of the info off of the Blackberry device, for instance, when the Blackberry may have been used by one employee and now that device is going to be given to another employee to use. Select Options, Security, push the track wheel in and choose "WIPE HANDHELD". It will notify you that all info will be erased. The unit will power off and then back on and all the information will be erased (Email, contacts, calendar, etc).

Device Log

To display the log of all activity that occurs on your device, hold down the ALT (right of the "z" key) and type LGLG and release the ALT. A log viewer will show up. To send the log to someone to troubleshoot, click on the track/menu and choose copy days contents. Then you can go into your email and email the log by choosing a contact and subject and in the body of the message click on the track/menu button and choose past.

Help Me ! Screen

Hold down the half moon key -AND- the key at the same time, then the letter 'H'. This brings up the "Help Me!" screen that lists version, app version, pin, imei, uptime, signal strength, battery level, file free, and file total.

MUOT Information Systems Support

For Blackberry Handheld technical assistance or to get your device connected with Enterprise Activation to the MUOT Blackberry Enterprise Server or to find out how you can begin using a Blackberry at MUOT please contact the help desk and turn in a case (419) 383-4259. A technician will call you back.